integrationis.fun

Integration Discovery Checklist

14 questions to ask in your next integration discovery call. Scope the deal in one meeting.

💼
Business
  1. What ServiceNow process is supported by the integration?
  2. What is the main purpose of the integrated application?
  3. Which key information objects are in scope?
  4. Key statistics — number of end users, master data objects, transactional elements, configuration items?
  5. Why do we need the integration?
⚙️
Technical
  1. What is the scope of the integration?
  2. What is the logic of the integration?
  3. What is the trigger and frequency?
  4. What "transport" technology will be used?
  5. What is the "communication logic"?
🤝
Responsibility
  1. How is responsibility for field mapping shared?
  2. How is responsibility for data mapping shared?
  3. Do we need logs?
  4. Do we need error handling?
This checklist was the closing artifact of the 'Integration is Fun' Lunch & Learn workshop at Devoteam (2026). The live demo playground is at the dashboard. Save this page or screenshot it — useful for any client conversation about integrations.